Auto Dealer Software Data Integration Experts Blog

The previous article "The Need for Service Write-up Integration" described how a typical morning drop off in a busy Service Department that does not have auto dealer software certified for integrations with the auto manufacturer is not conducive to finding out if a vehicle has an open campaign. Gathering campaign information at the time of write-up is crucial to customer service, service revenue and could even have legal implications. The service bay write-up needs to improve.

Auto Dealer Service Write-up Woes

The Service Department at your auto dealership just opened and you have a line of people waiting impatiently to drop off their car.  The service advisers work hard to rapidly work the line of people as best they can. The service advisor hears the customer pitching things like "the breaks squeal", the motor goes “ka chug, ka chug" or "there is some light on the dashboard and I have no idea what it means".  Your auto dealer software service bay module is not integrated with the auto manufacturer for Service VIN inquiry.